Crossroads Wellness Co. is committed to providing high-quality products for Research Use Only (RUO). Please read our refund and return policy carefully before making a purchase.
1. Scope
All products sold by Crossroads Wellness Co. are intended for Research Use Only and not for diagnostic or therapeutic purposes. By purchasing our products, you acknowledge and agree to this condition.
2. Returns
- Due to the specialized nature of our RUO products, we do not accept returns unless the product is defective or damaged upon arrival.
- If you receive a defective or damaged product, please contact us within 7 calendar days of receipt with your order number, product details, and photos of the issue.
- We reserve the right to evaluate the claim and may request the product be returned for inspection before issuing a refund or replacement.
3. Refunds
- Refunds will only be issued for confirmed defective or damaged products.
- Upon approval of your claim, we will process your refund within 14 business days.
- Shipping fees are non-refundable.
- Products that have been used, opened, or altered cannot be refunded.
4. Order Cancellations
- Orders can be canceled only before they are shipped.
- Please contact us as soon as possible if you wish to cancel an order.
5. Shipping Responsibility
- Customers are responsible for shipping costs related to returns unless the product was defective or damaged.
- We recommend using a trackable shipping service for returns as we are not responsible for lost packages.
6. Contact Us
For any questions regarding refunds, returns, or cancellations, please contact:
Crossroads Wellness Co.
Email: support@crossroadswellnessco.com